FAQs
Product Information
1. What materials are used in your products?
All products are made of 100% cotton.
2. Are the products handmade?
All products are handmade by artisans in India.
Shipping
1. What are the shipping options and costs?
Orders are usually shipped within 2 to 5 business days via Mondial Relay or Colissimo. Delivery estimates are based on the shipping option chosen. Standard delivery is free, express delivery from 0 kg to 0.25 kg - €4.99 and from 0.25 kg is free.
2. How long does delivery take in France and internationally?
- In France (Standard Delivery): It usually takes 2 to 4 business days after the order is processed.
- In France (Express Delivery): It usually takes 1-2 business days after the order is processed.
- International Shipping: We currently do not offer international shipping.
All orders are processed within 2-5 business days.
Orders
1. Can I change my order after I have placed it?
You may change your order after you have placed it, provided that this is done before the order is processed and the items are shipped. To change your order, please contact us by email at makameez.biz@gmail.com . Once an order is shipped, it cannot be changed.
2. How can I track my order?
Go to the ' Track Your Order ' page on the website and you will be able to track your order using your order number and contact details or by using the tracking information sent to you by email.
Returns and exchanges
1. What is your return policy?
Check our return policy here .
2. How do I initiate a return?
To initiate a return, you can submit a return request to us on the website by going to the “ Return Request ” tab or by contacting us at makameez.biz@gmail.com . If your return is accepted, we will provide you with instructions on how and where to send your package. Please note that we do not provide return shipping labels; customers are responsible for all return shipping costs. Items returned to us without first requesting a return will not be accepted.